By continuing to browse our site, you consent to our placing cookies on your computer (unless you have chosen to disable them via your browser).
We respect your right to privacy and are committed to maintaining it. We only collect, store and process your personal data in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2011.
What info is held about me?
Information that you have provided to us including but not limited to when you:
Purchase products through the Website or over the phone
Sign up to marketing/newsletters including by email and SMS
When you report a problem with the website
If you contact us for any reason, we may keep a record of that correspondence.
Information we collect using cookies stored on your device. Please see the section on cookies for more information and how to manage them.
Your IP address
Details of your visits to the website including, but not limited to, traffic data, location data and other communication data and the resources, advertisements and linked sites that you access.
Information provided to us by other companies who have obtained your permission to share information about you
Information we request and hold includes but is not limited to the following:
Billing and delivery postal addresses
Payment card details
Browsing and shopping activities
Your customer queries
We, or third party data processors who act on our behalf, may use the personal data you provide us in the following manner:
To provide you with the requested goods and/or services including but not limited to processing and fulfilling your order and administering promotions such as competitions and prize draws.
To monitor and improve the services and the Website
To contact you if there is a query regarding your order.
To verify your identity.
In certain circumstances in order to process your order and to verify your identity, we may call your provided telephone number to perform security checks and to request that you verify certain information.
To enable us to comply with any legal or regulatory requirements;
In the detection and prevention of fraud or other crimes.
To assist with any of your customer queries
For research, analysis, risk management, legal, accounting, administrative, testing, monitoring and for our business operations.
We may disclose personal data we collect to third parties in the following manner:
All credit/debit card holders are subject to validation checks and authorisation by the card issuer and we may share your personal information with such third parties as are necessary to enable us to do such checks. The third parties, which may include credit reference agencies, may keep a record of the information provided.
To administer your account and to disclose your details to our third party service providers for the purpose of processing and fulfilment of your order.
We may pass your personal data to other companies to support our business operations, and or audit purposes.
We may disclose your personal data where it is necessary to comply with any applicable law or an order of a governmental or law enforcement body.
We may pass on non-personal aggregated information about sales and website usage to reputable organisations for research or analysis purposes only.
We do pass your details to our approved Customer Service centres, who adhere to the UK Data Protection Legislation (meaning the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003, SI 2003/2426, the General Data Protection Regulation (EU) 2016/679 and all other applicable laws, regulations and orders relating to the processing or protection of personal data), and who will use this data solely for the purpose of answering your customer service queries.
We may pass your information to Debenhams Retail plc for the purpose of marketing activity.
Transferring data internationally
Payment Card details
We process your payment card details in order to complete your purchase that you made through the Website, mobile applications and the kiosk, and may in certain instances disclose your personal data to third party credit reference agencies to perform credit checks against you.
Phishing is a method used by fraudsters to deceive someone into giving sensitive information. Most of the time phishing will take the form of emails, which purport to be from well-known companies and ask recipients to send their private information. This information is then used for identity theft and fraud.
Nitecrest will only ask you to send personal details by email if it is responding to a query you have sent it online and these details are needed to answer your query properly. In this case, there will be a unique reference number in Nitecrest's email to you, which refers to your original query. Nitecrest will never ask you to send any personal details by email unless you have contacted Nitecrest first. If you have not contacted Nitecrest, please ignore any email claiming to be from Nitecrest which asks for personal details, and let us know about it.
If Nitecrest ever requires your personal information other than when you have already contacted Nitecrest with a query, for security reasons we will ask you to give us a call.